Member Support
 
 
My username or password doesn’t work or I forgot my password?
To look up your account info, username or password please CLICK HERE to visit CCBill.com support. If you experience any problems accessing your account info please contact us at info@riotgirls.com.
 
 
Why doesn’t my username or password work?

Your account may have expired or your username or IP address may have been blocked due to excessive usage or logins from multiple Internet Service Providers.

Why was my account blocked? Possible reasons for this are:
   
- Most likely your username and password were guessed by someone or by a brute force password program designed to guess passwords and then traded amongst a large amount of users. This triggers our password security script to automatically block the account immediately. Sharing your passwords will also trigger the security script to block your account.
   
- You have exceeded our daily download bandwidth limit. We institute a limit to minimize stress on the servers and to prevent site leeches from ripping all the content on our site. If you have exceeded your download limit contact us to have your account re-instated.
   
- AOL users are sometimes blocked. This can be fixed quite easily. Please contact us immediately to be re-instated.
   
- To be re-instated or if you have any questions about your account please contact us and we will rectify any problems with your account ASAP. Our members are very important to us as without you our site wouldn't exist.
 
 
How do I cancel my membership?

To cancel your membership please CLICK HERE to visit our payment processor CCBill.com's support page. If you have any problems with your account email us at info@riotgirls.com and provide us with at least two of the following:

1) Email you signed up with,
2) Username,
3) Subscription ID.
 
 
Why does a video sometimes pause and stutter when streaming?

To watch streaming movies you need a fast DSL or Cable internet connection. A slow connection will cause the video to stop, buffer and restart. To remedy this problem, save the movies directly to your hard drive.

Internet Explorer users right mouse click and select "Save Target As..."
Netscape users select "Save Link As..."
 
 
Not able to play .WMV files on your MAC?

CLICK HERE to download Windows Media Player for the MAC or download Windows Media Components for Quicktime.
 
 
I have another question.

Please contact us at info@riotgirls.com for any of your questions, comments, or concerns. Customer Support is vitally important to us and we welcome any questions or feedback.